Returns & Refunds
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a straightforward return process.
30-Day Return Policy
You may request a return within 30 days of receiving your order. To qualify for a return, items must be unused, in their original condition, and returned in their original packaging with all included accessories.
Non-Returnable Items
- Items that have been used, damaged after delivery, or modified.
- Products returned without original packaging or missing components.
- Personalized or custom-made products (if applicable).
How to Start a Return
To request a return, please contact our customer support team with your order number and the reason for your request.
Email: info@lightdecorhub.com
Phone: +212 681 221 647
Refunds
Once your returned item has been received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include clear photos so we can resolve the issue promptly.
Return Shipping Costs
Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for return shipping costs.
Need Help?
If you have any questions regarding returns or refunds, please contact our customer support team. We're committed to making the process as smooth and transparent as possible.
Shop with Confidence
At LightDecorHub, we value your trust. Our goal is to provide premium lighting products backed by reliable customer service and a fair, transparent return policy.
