Frequently Asked Questions
How Can We Help?
Find quick answers to the questions our customers ask most often about orders, shipping, returns, payments, and our premium lighting products.
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 5–15 business days, depending on your location and shipping carrier.
Do you provide order tracking?
Yes. Once your order ships, you'll receive a confirmation email containing your tracking number so you can monitor your shipment.
What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods available during checkout.
Can I return my order?
Yes. We offer a 30-day return policy for eligible items. Please review our Return & Refund Policy for complete details and eligibility requirements.
Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. We'll do our best to accommodate your request.
Do your lights come with installation instructions?
Yes. Most products include installation instructions. Product pages also contain important specifications and installation information where applicable.
Are your products covered by a warranty?
Many of our products include a manufacturer's warranty. Warranty coverage varies by product, so please check the individual product page for details.
How can I contact customer support?
Email us at info@lightdecorhub.com or call +212 681 221 647. Our support team is available Monday through Saturday from 9:00 AM to 7:00 PM.
Still Need Assistance?
If you couldn't find the answer you were looking for, our customer support team is always happy to help. Visit our Contact Us page or send us an email, and we'll respond as quickly as possible.