LIGHTDECORHUB · ORDER DELIVERY

Delivery Information

Understand how your order moves from confirmation to delivery, how to track it, and what to do if something goes wrong.

Worldwide Delivery

LightDecorHub accepts orders for worldwide destinations where the product can be shipped and the destination is serviceable. Shipping is free to Canada, the United States and the United Kingdom. For all other countries, the standard shipping rate is US$10 per order. The rate available for your address is displayed at checkout before payment. See our Shipping Policy for full details.

Processing and Delivery Estimates

Our standard estimated total delivery time is 6–8 business days, based on 1–3 days of handling and 5 days of transit, with handling and shipping scheduled Monday–Saturday and a 2:00 PM Pacific Standard Time (Los Angeles) order cut-off. Processing depends on the product, fulfillment requirements and order checks. Transit time depends on the destination, carrier service, customs and local delivery conditions. We do not promise a universal delivery timeframe for every product and country. Use any estimate displayed for your specific order as a guide unless it is expressly described as guaranteed.

Tracking Your Order

When tracking information is available, it is shared after dispatch. A tracking link may initially show that a label has been created or may not show movement until the carrier scans the parcel. This is not necessarily evidence that the shipment is lost. Check our Shipment Tracking page for help interpreting updates.

International Customs and Additional Charges

Deliveries crossing borders may be reviewed by customs and may attract import duties, taxes, brokerage or handling charges set by local authorities or carriers. Unless checkout explicitly confirms that these charges are included, they are separate from the product price and shipping charge and may be payable by the recipient. Customers should check local import requirements before ordering.

Delivery Address and Missed Deliveries

Enter a complete and accurate address, including apartment or unit number where applicable, postal code and a reachable email address. If you need to correct an address, contact us immediately; once fulfillment begins, changes cannot be guaranteed. If a carrier reports a missed delivery or requests collection, follow the carrier’s instructions promptly.

Delayed, Damaged or Missing Parcels

Delivery may be affected by weather, peak-season volume, public holidays, customs, carrier network issues or incorrect address details. If the parcel is visibly damaged, retain the packaging and take clear photos where possible. If tracking appears stuck beyond the expected window, or a parcel is marked delivered but cannot be found, contact info@lightdecorhub.com and include your order number, tracking number and a short description of the issue.