LIGHTDECORHUB · HELP CENTRE

Frequently Asked Questions

Quick answers about shopping for lighting, worldwide shipping, payment, tracking, returns and customer support.

About LightDecorHub

Is LightDecorHub a physical store?

LightDecorHub is an online-only store. Orders and customer support are handled online; we do not operate a customer-facing showroom.

What products do you sell?

Our collection focuses on decorative and practical lighting, including chandeliers, ceiling lights, wall lights and sconces, table lamps, outdoor and solar lighting, motion-sensor lights and decorative accent lighting.

How do I choose the right product?

Read the individual product page carefully, including dimensions, materials, bulb or LED details, power requirements, installation notes, included components and any product-specific limitations. Contact us before ordering if a specification is unclear.

Shipping and Delivery

Which countries do you ship to?

We serve customers worldwide where the product can be shipped and the destination is serviceable. Available destinations are subject to carrier and legal restrictions and are confirmed by the address options shown at checkout.

How much does shipping cost?

Standard shipping is free to Canada, the United States and the United Kingdom. For all other countries, the standard shipping rate is US$10 per order. Review the rate displayed in your cart or checkout before paying.

How long will delivery take?

Our standard estimated delivery time is 6–8 business days. Actual delivery can vary by product, destination, carrier, customs and local conditions. Any estimate shown for an order is a guide unless explicitly stated as guaranteed.

Will I have to pay customs charges?

Possibly. International deliveries may incur import duties, taxes or carrier charges set by the destination country. Unless checkout explicitly states otherwise, these amounts are not included in the shipping rate and may be payable by the recipient.

How do I track my order?

Tracking information is provided when available after dispatch. It may take time for the carrier’s first scan to appear. Visit our Shipment Tracking page for more help.

Can I change my delivery address?

Contact us immediately if you notice an error. Changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

Orders and Payments

When is my order processed?

Orders enter processing after submission and successful payment confirmation. Processing is not the same as dispatch; tracking is shared when available.

Which payment methods are accepted?

Payment methods vary by checkout configuration and location. The options available for your order are displayed at checkout before you confirm payment.

What if my payment fails or I see a duplicate charge?

Check your payment details and provider status first. If you believe a charge is duplicated, email us with your order details. Never send full card numbers or security codes in your message.

Returns and Refunds

Can I return an item?

Eligible items may generally be returned within 30 days of delivery, subject to the Refund and Returns Policy, the condition of the item and applicable consumer law. Contact us before sending anything back.

Are returns free?

Returns are not automatically free. Unless we state otherwise or applicable law requires it, the customer may be responsible for return shipping costs.

What if my item arrives damaged or incorrect?

Email us promptly with your order number and clear photos of the product and packaging, where possible. Keep the packaging until the issue has been reviewed.

When will a refund arrive?

Approved refunds are processed through the original payment method where possible. The payment provider or bank may need additional time to post the funds.

Privacy and Support

How do you use my personal information?

We use relevant information to process orders, arrange delivery, provide support, protect the store and meet legal obligations. Read our Privacy Policy for more information.

How can I contact you?

Email info@lightdecorhub.com. Include your order number for order-related enquiries and never include passwords, one-time passcodes or complete payment-card details.