LIGHTDECORHUB · CUSTOMER CARE

Refund & Returns Policy

Please review our return process before purchasing. This policy explains the standard return window, eligibility, return shipping and refunds.

How to Request a Return

1. Email info@lightdecorhub.com within the return window.
2. Include your order number, the item you wish to return, the reason and photos if the item is damaged, defective or incorrect.
3. Wait for our response and follow the return instructions provided for your order. Do not send a return to an address that has not been confirmed by our support team.
4. Pack the item securely and retain the return tracking or postage receipt.

Return Condition and Eligibility

Where applicable, return the item with its included accessories, components, instructions and original packaging. Products should be packed securely to prevent further damage. We will assess return requests based on the product condition, reason for return, order details and applicable law. Any exclusions or special conditions must be applied only where permitted by applicable law and must not remove mandatory consumer rights.

Return Shipping Costs

Return shipping is not automatically free. Unless a product offer or our written return instructions state otherwise, or applicable law requires us to cover the cost, customers may be responsible for return postage. Please confirm the return procedure with us before sending a parcel.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or different from the item ordered, contact us as soon as reasonably possible. Include your order number and clear photos of the product, packaging and issue. Keep the packaging and all included parts until we have reviewed your request. We will explain the available next steps in line with the circumstances and applicable law.

Refund Review and Timing

Once a return is approved and received where a return is required, we will review it and communicate the outcome. Approved refunds are generally issued to the original payment method where possible. Your bank or payment provider may take additional time to make the funds visible in your account. We cannot control that external processing time.

Refund Amount and Original Shipping

The amount refunded depends on the approved return and the circumstances of the order. Original shipping charges and return postage may not be refundable unless required by applicable law or stated otherwise in writing. Any refund or deduction will be handled consistently with the applicable order terms and consumer law.

Cancellations and Unclaimed Parcels

If you want to cancel an order, contact us as soon as possible. Cancellation may not be possible after processing or dispatch has begun. If a parcel is returned to sender, refused or not collected, contact support; any reshipment or refund will be assessed according to the reason, carrier records, order terms and applicable law.

Contact and Consumer Rights

Start a return or ask a question by emailing info@lightdecorhub.com. Nothing in this policy is intended to exclude, restrict or replace mandatory consumer rights available under applicable law.