📦 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Include the original packaging.
• Contain all accessories and manuals.
• Be accompanied by proof of purchase or order confirmation.

🚫 Non-Returnable Items

• Personalized or custom-made products.
• Clearance or final sale items.
• Gift cards.
• Products showing signs of misuse or damage.
• Items returned without original packaging.

📷 Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If your product arrives damaged, defective, or incorrect, contact us within 48 hours with:

• Your order number.
• A description of the issue.
• Photos of the product and packaging.

After reviewing your request, we'll provide the most appropriate solution, including a replacement, exchange, or refund when applicable.

↩️ Return Shipping

Unless your product was damaged, defective, or shipped incorrectly, customers are responsible for return shipping costs.

For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

💳 Refund Processing

After receiving and inspecting your returned item, we'll notify you by email regarding the approval of your refund.

• Refunds are issued to the original payment method.
• Processing usually takes 5–10 business days.
• Your financial institution may require additional processing time.

❌ Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled but may still qualify for a return under this policy after delivery.

🛡️ Our Promise

LightDecorHub is committed to transparency, secure shopping, and exceptional customer service.

• Premium quality decorative lighting.
• Transparent pricing.
• Secure SSL-encrypted checkout.
• Order tracking available.
• Responsive customer support.
• Clear Shipping, Privacy, Terms, and Refund policies.